PetZen is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).

This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion.

Information collection

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our services.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.


We may at times take film of photographs of your pet and yourself during my services. PetZen reserves the right to use these on my social media pages, website, print and other forms of media. Should you not wish to be a part of this media, please inform me before the end of session.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Embedded content from other websites and links

This website may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

PetZen may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between PetZen and the owners of those websites. PetZen takes no responsibility for any of the content found on the linked websites.

PetZen’s website may contain information or advertisements provided by third parties for which PetZen accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. I am making a ‘recommendation’ only and are not providing any advice nor do I take any responsibility for any advice received in this regard.

Who we share your data with

Our website uses Square for payment and booking, please see Privacy Notice of Square at the following link:

Data retention

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Disclosure of information

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve my website and services but not for any other use.

However, PetZen may be required, in certain circumstances, to disclose information in good faith and where PetZen is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of my customer agreements; or to protect the rights, property or safety of my customers or third parties.